Privacy Policy

Duthink Technologies provides this website and services including pingdin and ChatXplore. This policy explains how we handle information when you interact with us or use our services. Additional product or customer agreements may apply.

Information we handle

We receive information you provide, such as your name, contact details, organisation and enquiry, or your pingdin waitlist details. When you use our services, we may also process account details and the content and business information you submit, including messages, documents or audio.

We may receive technical information, such as IP addresses and browser information, when you access our services. Cookies and similar technologies may be used for functions such as sessions and security.

How we use and share information

We use information to respond to enquiries, manage the waitlist, provide and support services, protect against abuse and meet legal obligations. Depending on the service and its configuration, information may be processed by hosting, communications and AI providers. For example, pingdin can receive messages through WhatsApp or Telegram and use third-party AI services to process content. Those platforms have their own privacy policies.

Information may also be shared with a customer organisation and its authorised users as part of providing a service, or where required by law.

Retention and your choices

We retain information as needed to provide our services, handle enquiries and meet applicable legal or business requirements. You can contact us to request access, correction or deletion of your personal information. Where your organisation provides your access to a service, you may also need to contact its administrator; requests are subject to applicable law and obligations.

Contact

For privacy questions or requests, email info@duthink.com.